Dear Team,
As the year draws to a close, I’m encouraged to report that despite the challenges from the ongoing pandemic we’ve remained resilient and have continued to grow our team and ensure the safety and comfort of our guests.
We reached a major milestone in May this year, achieving full occupancy at both the Hinkley and Sedgemoor campuses. This is testament to the dedication and hard work of our customer services and front office teams who are always looking for new ways to improve guest experience. We’re keen to maintain these levels and get people booking in advance to avoid disappointment in 2022.
We’ve also grown our portfolio, with the acquisition of the Royal Ashton Hotel which is our first independent hotel investment in the area. The purchase reinforces our commitment to the local community and brings our room inventory to over 1,500. We’ve already started applying our well-known people driven approach and I’m pleased to report things are going very well in the first month of trading.
Technology has remained a key investment on campus with the introduction of new tools to provide better guest experiences including new kiosk terminals and the Keezapp. The safety of our team and guest on campus still remains a core priority and we invested in our partnership with CriticalArc and the SafeZone app to enhance campus safety and provide a rapid response to calls for assistance.
And finally, let’s not forget the celebrations of our 3rd birthday. Since 2018 we have grown significantly to almost 200 employees with a network of over 100 sub-contracting partners. Since day one we have embedded our core values and behaviours of ambition, inclusivity, collaboration, a caring nature and outstanding service in all that we do. Since 2018 we’ve:
- Sold over 696,228 room nights
- Provided over 8000 hours of training
- Promoted 58 team members
- Recruited, inducted and trained over 300 team members including our SWL colleges.
I would like to thank everyone for their hard work and commitment over the last year and look forward to continuing our success in the future.
We wish all of you and your families a happy Christmas and prosperous New Year.
Yours sincerely
Tim Jones, CEO
