The objective of this qualification is to prepare Learners for employment in the customer Service industry. The qualification provides Learners with the knowledge, understanding And skills needed to work in this sector.

Why a Highfield qualification?

Highfield is the leading provider of regulated compliance qualifications in the UK, certificating over 350,000 learners a year. We’re extremely proud to be a Highfield approved centre and offer industry recognised qualifications that will enhance your career prospects.

Assessed by:

Portfolio of evidence

Course duration:

1 - 2 hours

Regulated by:

OFQUAL

CCEA

QUALIFICATIONS WALES

What does the qualification cover?

• Understanding how to work in a customer service environment
• Communication in customer service
• The principles of personal performance and development
• The principles of working in a business environment
• Working with others in a business environment